Lean Service desk implementation using Kanban framework

  • Set-up service desk process (Incident management, problem management, service request management)
  • Set-up service desk issue work-flow
  • Set-up KPI
  • Set-up notifications
  • Set-up SLA
  • Train local service desk persons
  • Implement reporting to Managers and Stakeholders
  • Optimize existing Service desk process
  • Integrate service desk with development process